Privacy Policy

We, at STS Distribution Ltd, are committed to safeguarding and preserving your privacy rights.

This notice together with our terms of use applies to our use of your data, whether through using the website,, communicating electronically with us, or data we hold about you on our internal systems. We do update this policy from time to time so please do return and review this policy regularly.

If you do not agree with anything within this policy, you must not use our website or make any purchases. By continuing to use the website, you are deemed to accept and agree to this policy.


Under the General Data Protection Regulations (EU Regulation 2016/679), also known as GDPR, STS Distribution Ltd will act as a Data Controller and, where applicable, a Data Processor.

  • We are the Data Controller for information we hold about you.
  • We are the Data Processor for information held by you for your own business purposes, that you share with us to complete a business task.

Information we collect

The exact details of the personal information collected will vary according to the specific purposes for which we are collecting the information. We may collect and process the following data about you.

  • Information provided by you when completing our forms. This includes information provided at the time of requesting further services
  • If you contact us by phone, email or otherwise and is provided voluntarily, we may keep a record of that correspondence
  • Anyone who interacts with us or contacts us through social media
  • We may obtain information when you complete account application forms, request information from an exhibition, or from credit reference agencies or references (with your consent)
  • We record and monitor telephone conversations that we have with you. The purpose of any recording is for training and monitoring purposes. Any confidential information disclosed will not be used by any third party (unless required by law to do so) or used for marketing purposes. Call recordings will be kept on a secure server by our service provider.
  • Details of your visits to our website including, but not limited to, traffic data, location data, web logs and other communication data
  • We also collect behavioural and browsing data from you for the purposes of offering you a tailored or personalised online experience
  • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We collect some of this information using Cookies (see below). We may also collect any personal information which you allow to be shared that is part of your public profile on a third party social network
  • Our company uses third parties to provide information about visitors to our websites. When you visit our websites, we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.

Using the information

The personal data provided to us by you is processed as is necessary. We use information held about you in the following ways:

  • To carry out our obligations arising from any contracts entered into between the two parties
  • To provide you with information or products or services that you request from us
  • To notify you of any changes in our service
  • To administer your account with us
  • To promote use of our products and services to you. You can stop receiving our promotional emails by following the opt-out link included in every email we send. In addition, we may use information we collect in order to advertise our products and/or services to you or suggest additional features of our services that you might consider using.
  • To provide you with appropriate and useful communications. This includes but is not limited to:

-            Availability of new products

-            Special offers and discounts

-            Newsletters

-            Notifications

At any time, you can update your preferences (or completely unsubscribe/opt-out of our marketing) by clicking the opt-out link in any emails you receive from us. The ‘unsubscribe’ link will always be in the footer of each email.

Data sharing

In order to make certain products or services available to you, we may need to share your personal data with other third parties.

  • We may disclose your information to our trusted service providers who provide services such as email marketing, payment processing merchant and courier services
  • If the requirements as such where we require our supplier’s assistance in dealing with your enquiry or technical support, we may disclose your information to them in that instance
  • If we are under a duty to disclose or share your personal data to comply with any legal obligation, we will make the requested personal data available to the relevant authorities

Maintaining privacy

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of personal information, including storing of data on a secure, password and firewall protected servers. In the event of a breach of the security measures taken to protect your personal information we will inform you as soon as is reasonably practical.

In order to provide you with an optimum service and to ensure that all obligations under UK Data Protection legislation are complied with, you must inform us of any changes to your personal information.  

Your Rights

At any stage while we are in possession of, or processing your personal data, you, the data subject, have the following rights.

  • The right to be informed – how we collect and use your personal data
  • The right of access – you can request a copy of the information that we hold about you
  • The right to rectification – you can correct data that we hold about you if it is inaccurate or incomplete
  • The right to erasure – in certain circumstances, you can ask for the data that we hold about you to be erased from our records
  • The right to restrict processing – where certain conditions apply, you have the right to restrict processing
  • The right to data portability – you are able to have the data that we hold about you transferred to another organisation
  • The right to object – you have the right to object to certain types of processing such as direct marketing
  • Rights in relation to automated decision making and profiling – if at any stage we use any automated decision-making tools, you reserve the right to object to this

You can exercise the above rights by contacting us in writing, either by email or post.


Your Internet browser has the in-built facility for storing small files – “Cookies” – that hold information which allows a website to recognise you as a user. Our website takes advantage of this facility to enhance your experience. We use a number of these cookies for analytical purposes, and these are described below. By using our website, you consent to the use of cookies for these purposes.

We use a combination of both session and persistent cookies. Session cookies keep track of your current visit and how you navigate the site, persistent cookies enable our website to recognise you as a repeat visitor when you return. The session cookies will be deleted from your computer when you close your browser. Persistent cookies will be removed on a pre-determined expiry date, or when deleted by you.

Most web browsers allow user privacy settings to block either all cookies, or third party cookies. Blocking cookies will, however, have a negative impact upon the usability of many websites, including this one.

Google Analytics Cookies

Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages on and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following url:

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Contact Us

For any questions regarding your personal data that are not answered here, or to exercise your rights, please contact us by any of the following means:

  • Email:
  • Telephone: 020 8848 6006
  • Post: STS Distribution Ltd, 1 Hexagon Business Centre, Springfield Road, Hayes, Middlesex UB4 0TH